Absa online banking sucks

Absa internet banking sucks this days.

i am a loyal member of absa bank but this days i find it difficult to perform most of the transaction via internet banking.

On the 30th of April i wanted to purchase something in one of the shops, i increased the limit online and it was successful but when its time to swipe it kept on declining with no reason. I tried to make payment online (transferring money) from my account to the seller 's account and i was getting error "internal error occured", i end up going to the bank and withdrew cash so that i can pay for the material that i was purchasing.

To my surprise the charged me R576.00 for withdrawing cash but problem was on their side.

Today (13 May 2018), i am getting the same error when trying to make another transaction.

We dont even know how to log a call with this internet banking devision. i went to Thohoyandou branch for assistance and the guy just told me that there is nothing they can do with online banking issue but if i withdrew cash from the bank they end up charging me like crazy.

i think thats their way of ripping us (consumers) off.

Frustrated customer.