ABSA Online Banking - SUCKS!!!!!

I run a small business and have not had Internet banking for over 3 weeks (06April2018).

To rectify, I called online banking services and was told to go to the branch (Went to Greenstone)... They managed to get the login sorted.

But then, I was not able to make any transactions because 'verification request could not be sent or received' with the App. I went back to their Isando branch and the issue was escalated through Client Services to Online Banking. Was told to wait for 24-48 hours for resolution! Nothing happened.

A week later.... nothing!

All along, my clients are wondering why I cannot pay them!

Then I called twice and finally (after holding for over 45minutes) got in touch with Thandi Gagela - Tried everything online and could not get the service working! Again, the issue was escalated! - Given another 24-48 hours for resolution.

A Week later, I was still trying to get the issue resolved. After making calls and waiting for hours on the phone, I'm still getting the same response - "Escalated to technical department, give us 24-48hours!"

Very frustrating and extremely disappointed! Clients think I'm not telling them the truth - lost business and trust Cannot easily move to another bank (I wish it was that easy) because of the debit orders and other contractual obligations, that require resolutions from board and trustees!

Totally fed-up, hoping for people to know that dealing with ABSA is totally a waste of time, money and resources!

CC