RC
Rudolf C
1 reviews | Active since Nov 2022
09 Dec 2022, 11:42
ABSA online banking problem
Hi
I do not receive my absa verification notices. Contact call centre on 6 December 2022. Agent tried for 57 minutes but could not fix my problem. He said he will get someone to contact me and sort it out. Today is the 9th of December. Nobody contacted me and I don't receive any notifications which means that I must transfer funds to my Nedbank account to pay any new recipients. It is not acceptable.
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Absa's replyOfficial
09 Dec 2022, 15:35Dear Rudolf Cornelissen, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply09 Dec 2022, 15:35
Official
Dear Rudolf Cornelissen, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,