Absa online banking not working - business

Item: Absa
Rating: 1
Author: Henk F

since 08/05/20 I get a message saying "incorrect credentials" when trying to log on. the customer care line says there are no issues with internet banking and is must put in the wrong credentials, which i have not. at the branch there is 3 hr line to get in and the person at the door does not think they can help me. I have back problems and can't stand for longer than 20 minutes. I need a contact number where i can resolve this over the phone. Other people with the same issue said they were advised it is because there was insufficient funds for internet banking in the account. I've send several emails regarding a payment holiday on our overdraft facility and vehicle finance, but they continue to be deducted, leaving our account in negative. please assist urgently.

Helpful (0)

Replies (2)

Absa's replyOfficial

11 May 2020, 20:24

Dear Henk Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care

Absa's reply11 May 2020, 20:24

Official

Henk F's updateReviewer Update

18 May 2020, 10:22

I have been contacted y ABSA. They have given me instruction on how to resolve the issue, which I have done. The issue is still not resolved and I can't access my account.

Henk F's update18 May 2020, 10:22

Reviewer Update

I have been contacted y ABSA. They have given me instruction on how to resolve the issue, which I have done. The issue is still not resolved and I can't access my account.