Absa online banking is not secure

FOUR MONTHS ago I registered a complaint because my (supposedly encrypted) login credentials were being printed on my CreditCard statement requested via Cellphone Banking. This implies that my login details are highly insecure, thanks to Absa's incompetence. I repeat, the complaint (reference EC: be822739) has been with Absa for 4 MONTHS!! This is my latest email to ActionLine: "Good day. I would appreciate it if you could phone me to discuss this matter. Since you clearly ignore complaints logged via Action Line, please tell me who else to contact. Your service is appalling. Must I parade in front of Absa Towers with a placard in order to get any sort of reaction from Absa?? I look forward to hearing from you."