1 reviews | Active since Dec 2016

20 Jul 2018, 13:49

ABSA Online Banking Fails

I made a payment using my Online Banking App requesting that the proof of payment be sent to my email. Not only did I not receive the proof of payment, but when I called ABSA's helpline, the consultant helping me gave me disgusting attitude and told me to go to Absa's online banking and re-request the proof of payment. I did that, and I still haven't received the proof of payment and I was charged more than once for requesting a proof of payment. Extremely disappointing.

0
Replies (2)
Absa
Absa's reply23 Jul 2018, 10:40
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please will you provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Absa
Absa's reply24 Jul 2018, 08:56
Official

Dear Customer

Thank you for your response.

Please e-mail your complaint together with the requested information to.

***

Regards

Claudette