Absa online applications - What a schlep!!

I app**** online for a credit card at Absa on the 19th of January 2016 and all requested documents were submitted on the 22 of January 2016 and I received a confirmation e-mail saying \Thank you for your recent email which has been forwarded to one of our team members to action.\" <br> <br> I called the client service centre for new credit card applications for assistance after not hearing anything regarding my application. I was told my documents was not received. <br> <br> I submitted the documents with the reference number in square brackets a second time on the 17th of February and again received a confirmation e-mail from Absa. <br> <br> I followed up today the 22nd of February and was told that my application expired due to the delay of not receiving my documents. Why would I get two acknowledgement e-mails then? <br> <br> I visited the Absa Hatfield branch to follow up on the application status and was told that due to the application being online they could not assist me, which I can understand.<br> <br> The online application is suppose to be convenient for the client, and in this case it is not at all!<br> <br> "