ABSA Online applications are a waist of time!

In March this year i went on the ABSA on line and app**** for a cheque account and i was told to go to the branch. I went to ABSA Centurion and the consultant told me, going on line was the worst mistake i could have ever made, and i explained to him the challenges that i have and why i opted the one line route. When i opened this account i submitted all the relevant documents in hard copy. And recently i app**** for an additional card and i was again requested to go into the branch. This time i went to the Sunninghill branch, and again i was told that the system that the online department uses is totally different to the branch system. Now my question is why is ABSA encouraging us to use the online application if we are going to experience such a poor service and incompetency? And again this time i submitted docs. in hard copy. On Saturday i get a call from a very snotty consultant regarding a call i logged when i had a problem with my ABSA rewards, and she tells me that i have to go back to the branch to submit my docs as my details do not match what they have on their system. HOW MANY TIMES DO I HAVE TO SUBMIT MY DOCUMENTS???? Your systems are *********** ,!!!!