ABSA on leave

I started a new company a few weeks back. We have done business with ABSA for at least 20 years and have only received the best service. A reason why I wanted to open a business account with ABSA for my new company. I emailed Knysna branch to make an appointment. When I did not hear anything, I phoned. Yes they received my email. Can i come open an account (as I urgently needed to as I allready received an income - which was held back - and needed to register for VAT and I live 35km from Knysna on a farm). I was told NO, the person was back from sick leave and needed to catch up on work. i either had to go to George (65km away) or try do it online. Really!!!! How many people have you shown the door to catch up on your work? Needless to say, I moved my whole portfolio to George branch where i still get excellent service. A pity Sedgefield branch too small, as they give wonderful service too. But Knysna will never see me again.