Absa ombudsman incompetence!

So I lay a complain with the ABSA ombudsman that there are ********** debit orders going off my account.I have never heard of the company processing the debit order (SA Payment exchange) and stockvhel direct which requested these debit orders.whats ****ing me off is that ABSA allowed this to occur with out proof that I “authorized “ the debit orders and on top I get a stupid response from Lindiwe Rantsane (Specialist case manager) telling me that debit orders are an agreement between me and a third party,that I authorized the payments.Like are you stupid or what? I know debit orders are between me and a third party and I am saying I never authorized the debit orders! Tlx! I have never witnessed such incompetence.it took her 10 days to come up with her stupid response.Hopefully the banking ombudsman will resolve this matter for me.