Absa officials are very rude

I have been mistreated by absa bank officials and their collections department besides numbers of attempt to make arrangements to settle my balloon payment on my car. I have tried to get settlement amount and no one could not give me hence i continued to pay my normal installment of the car. I have tried number of times to get hold of Dumi Moremi who seems not to answer his phones and or reply to my emails. The only time his communicate to me is when he is sending me letter of demand and sending me with lawyers to pay for the balloon payment. Absa bank in general their customer services has never been good to me and my family hence we will be closing anything to do with absa...there are too big.