ABSA offers the upgrade but can't get it right - twice

Hi ABSA. Please can someone who knows what they're doing contact me? On the 6th March at 17:13pm I was on a call with a sales agent for 10 minutes regarding the upgrade of my credit card from Premier to Private Banking with the promise of reducing my debit interest rate to 13% (odd) I received a new card, but it was just another Premier Card. The upgrade was an epic fail! I tried to call the call centers and that was 3 hours wasted. I then received a call from Nwabisa on 9th April at 12:29pm and we were on a call for 7 minutes. She offered me the same upgrade from Premier to Private Banking. This seems to be another epic fail. Today, I can't see my transactions, I can only download one statement off the account, and I am still waiting for the card to be delivered and most importantly, my debit interest rate to be reduce to 13% as promised. You guys offered me the upgrade, I didn't come to you! This is what I want: 1. My transaction history restored. 2. My debit interest rate reduced as promised 3. The new Private Banking card delivered this week. 4. The interest charged on my account recalculated based on the new 13% interest rate, and I want to be credited with the difference between what I was charged since the 6th March to date. This is all doable if the right person attends to my complaint and I am not being unreasonable.