ABSA "offers" baits clients into opening new accounts.

I was on my banking app and one offer popped up to increase my overdraft facility. This was on 1/2/2024 and as I wanted it, I app**** for the increase.

It showed - to my knowledge that I needed to upgrade my current primary account and then apply for the increase accordingly. I noted that my banking fee will be a standard amount which I thought be app**** to my current cheque account.

It has been months now and I have realized that ABSA offered me a second cheque account by baiting me into opening this new account to qualify for said overdraft increase facility. Needles to say I did not get the increase overdraft facility. Never have I used this account, but I have received numerous phone calls daily from their collection agency as my monthly fee was not paid monthly. (seeing I was led under false pretenses and actually did not have additional funds available).

Again, I app**** for this as I understood that my new account will be upgraded. I do not understand why ABSA would offer me a second cheque account even as my primary cheque account is with them.

I want to know why ABSA is baiting people in adding new accounts with false expectations and then going after clients when the account remains unused and threaten with legal action. The amount I have accumulated was R870.97 for absolutely NOTHING!

I am already paying my primary cheque account fee and my credit card fee with ABSA. YOU HAVE TAKEN ENOUGH. Stop baiting your clients!