ABSA offers awful service

I have been twice to ABSA Brooklyn (Pretoria) to renew an expiring bank card, which they cannot do in advance like FNB will. There are three customer service booths; FNB has over eight. On the first visit it took so long, ending in a system crash, that I had to apply for delivery in four days. The second time I went for the card, the system had crashed again, two of the three staff were sick, and the third was heading for a nervous breakdown under the steely stare of the many disgruntled customers. A floor staff member pleaded with me to complain, as Head Office is said to ignore them. Carry on like this and no-one will want to be a client, and no-one will want a job with you either. Go across the concourse and see how FNB does it...and it makes the staff happy to work there.