ABSA *********** OF CHANGING DEBIT DATES

I REQUESTED A CHANGE OF DEBIT DATE ON MY VEHICLE FINANCE ACCOUNT 21/05/2024 VIA EMAIL AS PER INSTRUCTION RECIEVED FROM CALL CENTRE. I WAS CALLED THAT MONTH TO SAY DEBIT ORDER WAS MISSED. AFTER A FRUSTRATING TIME AND HARRASSED FOR PAYMENT THEY CORRECTED THE PAYMENT DATE (WHICH I ACTUALLY HAD CHANGED WITH A CASE NUMBER RECEIVED). I HAD TO BARE THE COST OR RETURN DEBIT AND A BLEMISH ON MY CREDIT RATING. NOW , 3 MONTHS LATER , ABSA YET AGAIN DEBITS MY ACCOUNT ON THE 28TH , WHICH IS NO LONGER MY SALARY DATE, ONLY FOR DEBIT TO BE RETURNED. 5 HARRASMENT PHONE CALLS , NOTED THAT THEY ARE OBLIGATED TO UPDATE CREDIT BEREAU AND OBVIOUSLY I AM LIABLE FOR RETURN DEBIT FEES. I MAY NOT BE YOUR STRONGEST CLIENT ABSA , BUT YOU HAVE MY ENTIRE BANKING PROFILE WITH YOU - INCLUDING LIFE COVERS. FIX YOUR MESS OR I WILL GO TO THE BANKING OMBUDSMAN. TIME TO MOVE BANKS.