MS
Marga S

1 reviews | Active since Nov 2016

04 Jan 2023, 12:49

Absa Nthabiseng Sibande

It's 2023 and I'm back here with the SAME complaint I fought for months and thought was resolved. After lengthy discussions and major inconveniences we agreed on an agreement and came January 2023 and the term was not honored which again will leave ME in arrears once again and leave ME with a situation i need to go back and forth to sort out. Please Nthabiseng Sibande Specialist Case Manager please review AGAIN my case for reference C-***5.

Mid November I spoke to a Belarise Tun who called me again on the 22nd of November to assure me the case is sorted and we are on a short term plan until June 2023. Today your consultants are telling me there is no record of such an agreement after you tried to debit an amount I have NEVER agreed to!!

PLEASE DO BETTER!!!

0
Replies (1)
Absa
Absa's reply04 Jan 2023, 16:28
Official
Dear Marga Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***4. Kind regards,Vanessa CroweGroup Customer Care