ABSA now DEFAULTS to PayShap (so they make more profit)

Item: Absa
Rating: 1
Author: Gazza K

Check the payment method when you transfer / make a payment ! ABSA now defaults to 'PayShap' and will charge you R10 per transaction. Been caught out a few times now (even though I'm covered in the monthly package), and when you query it, ABSA act ******** ie blame yourself for not checking. Beware....look after the CENTS, and the RANDS will after themselves!

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Replies (2)

Absa's replyOfficial

01 Sept 2025, 12:17

Dear Gazza Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareVanessa Crowe

Absa's reply01 Sept 2025, 12:17

Official

Absa's replyOfficial

02 Sept 2025, 17:33

Dear Gazza Concerning complaint # C-***1, I tried calling you several times today and sent you an email requesting a convenient time to call you.

I will await your response to the email sent. Kind regards,Group Customer CareVanessa Crowe

Absa's reply02 Sept 2025, 17:33

Official