JC
Johan C

1 reviews | Active since Oct 2012

06 May 2024, 12:01

ABSA Notify Me - I can create a notify me message, but I cannot delete it!

I accidently signed up online for ABSA Notify Me. Now I get emails for three accounts on a weekly basis and have to pay for every email. I tried to cancel it on the website, but it does not allow me to cancel it. I can create a notify message, but I cannot delete it! The emails I get, display "For assistance please call ***", but when I phoned this number, I get a message: "this number does not exist!" I phoned ABSA Support, and the consultant said, He cannot stop it and I have to go to a branch to stop it. I then went to the Westville, Pinetown branch where there was a long queue of people waiting. After 30 minutes the queue did not move, and I gave up. It seems like ABSA is deliberately making it as difficult as possible for you to stop a recurring expense!

0
Replies (3)
Absa
Absa's reply06 May 2024, 15:22
Official
Dear Johan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***4. Kind regards,Vanessa CroweGroup Customer Care
JC
Johan C's update07 May 2024, 09:57
Reviewer Update
Thank you, Vanessa, for your prompt response. A consultant contacted me and sorted out the problem.
Absa
Absa's reply07 May 2024, 10:46
Official
Dear Johan The reference to complaint number C-***4.

It is with great pleasure to be of assistance. As per the above, I will proceed to close our file herein as resolved. Kind regards,Vanessa CroweGroup Customer Care