JV
JH V
1 reviews | Active since Oct 2023
10 Feb 2026, 12:06
ABSA NOTIFY ME COMPLAINT
ABSA Complaints Resolution and me are actually working on a complaint with two sides to it: 1. Technical 2. Admin: Service recovery The technical side is doing well, almost resolved, so I restarted the process to also move towards finalising the 2nd part. So the result of that follow up, was not read by the ABSA agent, but was deleted and I received the mail confirming that as well... There is an escalation route via Koena Masenya listed in earlier mails, to whom I just also have sent a mail as no number was supp****, only the e-mail address. This is however such a serious matter that I need to list this here for quicker response, please... his means, I should witch on mail tracking at all times, when communicating with ABSA, which is not what I would like to do, as I am not a police officer, just an ABSA client...
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Replies (2)JV
JH V's updateReviewer Update
10 Feb 2026, 13:44The ABSA person involved just sent a mail and confirm he has the mail, so I do not understand why I am receiving mail deletion messages from the ABSA mailing system .. ???
I actually also mailed the escalation person - no response yet...
On another note: Complaint: C-***4
This complaint started moving in circles and I had to request the ABSA agent I think three time to call me, so that we can agree to disagree and close the call, as answers were not what I think it should be and to me it seems like my feedback was not really considerate.
She called, finally, promised to send my a final letter, with escalation process, but din't really respond to my historic feedback and even new feedback aroun the possible BankServe issue.
Whilst closing the call from my side, she actually put down the phone.
I have called back, asked her nicely to never do that again, and put the phone down as well after saying goodbye.
My total experience on this one - all feedback was like very generic, not always very specific and my version of what could have happened, indeed seems that is was totally ignored.
Seems like ABSA now thinks that I should contact BankServe to try and track what might have went wrong on the day. I believe Bankserve is a combined service, to which all the banks belong and it exist because of all the banks in SA, who dictates, together with the RSA financial laws, how the system must work and operate.
The merchants using them, to facilitate their online purchases as an example, are merely a user to the BankServe service, whilst ABSA and the other SA financial companies, forms the back bone of why the BankServe facility exist. This is why ABSA should ask them, to try and track what happened with the transactions I tried on the specific day...
My Story indeed doesn't matter at all, it seems...
I actually also mailed the escalation person - no response yet...
On another note: Complaint: C-***4
This complaint started moving in circles and I had to request the ABSA agent I think three time to call me, so that we can agree to disagree and close the call, as answers were not what I think it should be and to me it seems like my feedback was not really considerate.
She called, finally, promised to send my a final letter, with escalation process, but din't really respond to my historic feedback and even new feedback aroun the possible BankServe issue.
Whilst closing the call from my side, she actually put down the phone.
I have called back, asked her nicely to never do that again, and put the phone down as well after saying goodbye.
My total experience on this one - all feedback was like very generic, not always very specific and my version of what could have happened, indeed seems that is was totally ignored.
Seems like ABSA now thinks that I should contact BankServe to try and track what might have went wrong on the day. I believe Bankserve is a combined service, to which all the banks belong and it exist because of all the banks in SA, who dictates, together with the RSA financial laws, how the system must work and operate.
The merchants using them, to facilitate their online purchases as an example, are merely a user to the BankServe service, whilst ABSA and the other SA financial companies, forms the back bone of why the BankServe facility exist. This is why ABSA should ask them, to try and track what happened with the transactions I tried on the specific day...
My Story indeed doesn't matter at all, it seems...
JV
JH V's update10 Feb 2026, 13:44
Reviewer Update
The ABSA person involved just sent a mail and confirm he has the mail, so I do not understand why I am receiving mail deletion messages from the ABSA mailing system .. ???
I actually also mailed the escalation person - no response yet...
On another note: Complaint: C-***4
This complaint started moving in circles and I had to request the ABSA agent I think three time to call me, so that we can agree to disagree and close the call, as answers were not what I think it should be and to me it seems like my feedback was not really considerate.
She called, finally, promised to send my a final letter, with escalation process, but din't really respond to my historic feedback and even new feedback aroun the possible BankServe issue.
Whilst closing the call from my side, she actually put down the phone.
I have called back, asked her nicely to never do that again, and put the phone down as well after saying goodbye.
My total experience on this one - all feedback was like very generic, not always very specific and my version of what could have happened, indeed seems that is was totally ignored.
Seems like ABSA now thinks that I should contact BankServe to try and track what might have went wrong on the day. I believe Bankserve is a combined service, to which all the banks belong and it exist because of all the banks in SA, who dictates, together with the RSA financial laws, how the system must work and operate.
The merchants using them, to facilitate their online purchases as an example, are merely a user to the BankServe service, whilst ABSA and the other SA financial companies, forms the back bone of why the BankServe facility exist. This is why ABSA should ask them, to try and track what happened with the transactions I tried on the specific day...
My Story indeed doesn't matter at all, it seems...
I actually also mailed the escalation person - no response yet...
On another note: Complaint: C-***4
This complaint started moving in circles and I had to request the ABSA agent I think three time to call me, so that we can agree to disagree and close the call, as answers were not what I think it should be and to me it seems like my feedback was not really considerate.
She called, finally, promised to send my a final letter, with escalation process, but din't really respond to my historic feedback and even new feedback aroun the possible BankServe issue.
Whilst closing the call from my side, she actually put down the phone.
I have called back, asked her nicely to never do that again, and put the phone down as well after saying goodbye.
My total experience on this one - all feedback was like very generic, not always very specific and my version of what could have happened, indeed seems that is was totally ignored.
Seems like ABSA now thinks that I should contact BankServe to try and track what might have went wrong on the day. I believe Bankserve is a combined service, to which all the banks belong and it exist because of all the banks in SA, who dictates, together with the RSA financial laws, how the system must work and operate.
The merchants using them, to facilitate their online purchases as an example, are merely a user to the BankServe service, whilst ABSA and the other SA financial companies, forms the back bone of why the BankServe facility exist. This is why ABSA should ask them, to try and track what happened with the transactions I tried on the specific day...
My Story indeed doesn't matter at all, it seems...
Absa's replyOfficial
10 Feb 2026, 15:54Dear JH V Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa's reply10 Feb 2026, 15:54
Official
Dear JH V Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareVanessa Crowe
Best regards,