TdG
Tanya de Goede-Vrey
1 reviews | Active since Aug 2025
03 Aug 2025, 16:02
ABSA notify me app
Notify me app- for 30 plus years being a client of ABSA with no problems- went to bank to collect my Cr card and was asked if I want to upgrade my cheque account which I did, from then I received SMS,s when swiping went to bank three times to correct it they couldn't assist in correcting the issue suggested that I go onto banking app to change notifications the app didn't work. Now every time I swipe I receive an SMS and no notifications on my Cr card. I mailed the bank a week ago and have received no feedback or assistance regarding this matter.
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Absa's replyOfficial
04 Aug 2025, 12:07 Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***9. I tried to call you, and the call went to the voice mail and the reason for my call was to discuss your complaint. You have stated on Hellopeter that you have received an SMS instead of a notification and that is why I would like to discuss it with you. Kindly provide us with a convenient time to call you. Looking forward to your response. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply04 Aug 2025, 12:07
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***9. I tried to call you, and the call went to the voice mail and the reason for my call was to discuss your complaint. You have stated on Hellopeter that you have received an SMS instead of a notification and that is why I would like to discuss it with you. Kindly provide us with a convenient time to call you. Looking forward to your response. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,