IP
Ina P
1 reviews | Active since Sept 2017
20 Apr 2024, 11:08
Absa Notify Me
I went to absa Centurion to activate In App Notify Me on my savings account. I already have it on my cheque account. The consultant plus 2 other people had no idea how to do it. Instead, they cancelled it on my cheque account. Now they have activates sms notifications, for which I have to pay. Even after my ActionLine complaint, they still have no clue on how to fix this. In the mean time, they are happy to receive my fees for their fault.
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Absa's replyOfficial
22 Apr 2024, 09:43Dear Ina, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards,Godfrey NdouAbsa Bank Ltd
Best regards,
Absa's reply22 Apr 2024, 09:43
Official
Dear Ina, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards,Godfrey NdouAbsa Bank Ltd
Best regards,