Absa notice select account - too much to as****

A week ago,I made contact with Absa to open a Notice Select savings account. I have now made contact with Absa on three occasions requesting feedback as to when exactly the account would be opened as I am due to fly overseas. On every occasion, I was unable to speak to the assigned consultant and instead a message from the consultant was given over the phone stating that she would call me the next day. I am absolutely appalled at this service especially being a Premier account holder and know that in the past, a Notice Select account was opened immediately for me while on the phone. Having been with Absa for nearly 30 years and considering my parents have with with Absa for even longer, as a family who are all Premier members,we are seriously considering taking our business elsewhere with Absa's constantly failing to provide feedback and acceptable service.