ABSA not worried about us

I app**** for a home loan , at absa kempton park in glen marais , because of query between me and Neotel the aplication was declined , i was with absa for the past 18 years and my credit record is outstanding, i spoke to MR hugo denysschen , he told me that he will lodge an appeal , since then nothing happened , his attitude is much to be desired for. i am really thinking to move to capetec bank . account number ***