AF
Anlia F
1 reviews | Active since Feb 2013
07 Oct 2019, 21:45
ABSA not willing to rectify their mistake
ABSA is willing to admit they are wrong but refuses to do anything about it. ABSA's response is that we must go to the ombudsman if we want a resolution. Pathetic service
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Replies (4)
Absa's replyOfficial
08 Oct 2019, 11:34Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
We also require the complaint details
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
We also require the complaint details
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Absa's reply08 Oct 2019, 11:34
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
We also require the complaint details
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
We also require the complaint details
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
AF
Anlia F's updateReviewer Update
21 Oct 2019, 07:28And still nothing done by ABSA. Disgraceful
AF
Anlia F's update21 Oct 2019, 07:28
Reviewer Update
And still nothing done by ABSA. Disgraceful
Absa's replyOfficial
21 Oct 2019, 11:56Dear Customer
We refer to the below and advise that our record shows that this matter was previously referred and dealt with by the Ombudsman for Banking Services. Investigation into concerns raised were done and the Ombudsman provided assessment in this regard. No maladministration could be found on the part of the bank. We have attached the assessment for ease reference.
We refer to the below and advise that our record shows that this matter was previously referred and dealt with by the Ombudsman for Banking Services. Investigation into concerns raised were done and the Ombudsman provided assessment in this regard. No maladministration could be found on the part of the bank. We have attached the assessment for ease reference.
Absa's reply21 Oct 2019, 11:56
Official
Dear Customer
We refer to the below and advise that our record shows that this matter was previously referred and dealt with by the Ombudsman for Banking Services. Investigation into concerns raised were done and the Ombudsman provided assessment in this regard. No maladministration could be found on the part of the bank. We have attached the assessment for ease reference.
We refer to the below and advise that our record shows that this matter was previously referred and dealt with by the Ombudsman for Banking Services. Investigation into concerns raised were done and the Ombudsman provided assessment in this regard. No maladministration could be found on the part of the bank. We have attached the assessment for ease reference.
AF
Anlia F's updateReviewer Update
21 Oct 2019, 12:07Then why was the bond paid a month before a occupation certificate existed???? Not in line with bond contract! Seems like maladministration to me!!!!
AF
Anlia F's update21 Oct 2019, 12:07
Reviewer Update
Then why was the bond paid a month before a occupation certificate existed???? Not in line with bond contract! Seems like maladministration to me!!!!