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avory R
1 reviews | Active since Jun 2015
06 Nov 2019, 09:28
ABSA not very helpful.
I am having trouble updating my cellphone number with Absa. I am unable to do online purchases because the OTP goes to my none existing old number. Whey I phoned Absa to try and change it, they say it can only be changed at the branch. I've been to the branch twice and all they do is update the notify me number...the problem is not the notify me, it is the number on my online profile linked to my cheque Account, but when I explain to them, they insist that the number is updated. I am at a loss, I don't know what to do anymore. How am I going to purchase online now?
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Absa's replyOfficial
06 Nov 2019, 20:36Dear Avory
Thank you for bringing this matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Thank you for bringing this matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply06 Nov 2019, 20:36
Official
Dear Avory
Thank you for bringing this matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Thank you for bringing this matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd