Absa not valuing their customers

I have a trust fund with absa, which is supposed to pay my children school fees. I've been communicating with them since before schools were opened in January. The lady that is incharge of the trust alway out of the office or in the meeting. Doesn't answer emails. The direct line that we usually communicate on , is no longer in use. Till today 25th March 2025 , my children's school fees are not paid. I've sent all the necessary documents. I've included 2 more people in that office on those emails , still no response. I've been sending follow up emails with no answer. The lady once told me to take my children to government schools, which there are no such schools around where we are staying. 1 of the kids is referred to a special school, now no payment. Every year they would pay late and don't give a notice that they are going to pay quota of the amount needed.they don't even notified you that they have made payment to the school. I would always found out later in a year that I have to pay school fees because the trustfund didn't pay all the amount, which is lack of communication on the bank side.

I hope they can learn taking people serious. They really don't value their customers.