ABSA not valuing its customers

In December 2019 I opened a cheque account with ABSA as I wanted to start transacting with them. I left some small funds in the account to keep it activate until I could start actively transacting on it in due course. However, around July 2020 I received a call from their attorneys (MBD Attorneys) to say that my account has been handed over to them as I owed R460 in bank charges. I could not believe it and thought it was a **** as I have been using banks for more than 15 years and have never heard of, nor experienced this kind of a treatment by a bank that treats it customers with such disrespect and contempt, handing them over to the attorneys for bank charges, as if one had borrowed money/loan from them and was defaulting in payments.

I have subsequently settled this amount with their attorneys and will be closing my account with ABSA. However, I just want to express my disappointment and grievance at ABSA as I feel they that if that is how they treat their customers by handing them over to their attorneys for petty bank charges, they should at least do a noble and respectful act of contacting the customers either via post, email or phone calls to make demands to pay for the charges, failing which they will be handed over - which was not the case with me as I was never contacted by ABSA regarding these and only got contacted by their attorneys regarding the handover.

This act does not demonstrate that ABSA values its customers, and I'm well aware that ABSA does not need me to keep on thriving as a bank hence they can afford to hand over customers for the bank charges instead of just closing or de-activating their accounts as most banks would do - but please ABSA should stop messing up with peoples' credit profiles for petty things like bank charges by handing them over to attorneys before taking steps to contact them, as it is not easy to recover from bad records such as these.