Absa , not user-friendly

I am vexed at the manner in which call centre agents and staff continously treat clients with distain and, I have been calling the collection staff to capitalize my personal loan for the past two weeks as the money has been lying in the account. Samantha the agent was rude an obnoxious which seems to be a trend with Absa staff. The banks archaic structures and officious nature frustrate me to my core,