JL
Jaimee-lee Lotter

1 reviews | Active since Mar 2015

30 May 2017, 13:47

Absa not updating records at the Credit Bureau

<p>Both bonds were paid up in March 2017 and they still reflect on any queries I have financially at the Bureau. I would like this resolved asap as this. Why is are the details not automatically given through when the debt has been settled? Why do clients have to figure out and try to remedy the transactions at the Bureau. This is unacceptable!!!</p>

0
Replies (4)
Absa
Absa's reply30 May 2017, 14:25
Official

Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

JL
Jaimee-lee Lotter's update30 May 2017, 14:27
Reviewer Update

Thank you for the feedback, how long will that take and how many follow ups will I need to send?

JL
Jaimee-lee Lotter's update31 May 2017, 15:20
Reviewer Update

When will I be receiving feedback?

Absa
Absa's reply01 Jun 2017, 06:49
Official

Dear Customer

Your request was sent to the bureau's we wait confirmation that this was updated, we will advise once confirmation is received, a follow up was conducted yesterday and will be done again today.

Regards

Claudette