ABSA not updating my debt review status

I lodged a complaint on HelloPeter on 25 November regarding my debt review status still being reflected on ABSA’s system.

Despite both myself and our attorney sending the clearance certificate multiple times via email, together with supporting proof confirming that we are no longer under debt review, ABSA has refused to update the status accordingly.

Ms Zwane, Officer: Processing Customer Service (Maintenance Listings Department), responded to my HelloPeter complaint and informed me that there is no debt review hold reflected on my ABSA account. I requested that she provide me with written proof confirming that my debt review status reflects as cleared. To date, I have received no further feedback from her.

My husband and I are currently in the process of purchasing a house. The bond originator has since received feedback from ABSA confirming that our home loan application was declined due to our debt review status still reflecting on the system.

I have been struggling with ABSA since the end of 2023 to have this issue properly recorded and corrected. I now formally demand that this matter be escalated to the highest authority within ABSA and that it be resolved urgently, preferably today, as it is causing serious financial and personal prejudice.

Yours faithfully, Izanne Potgieter