1 reviews | Active since Sept 2015
ABSA not updating credit bureau's after paying off accounts.
<p>I had a vehicle finance account with Absa. I traded in this vehicle, and got another vehicle, again financed through Absa. While checking my credit score with one of the credit bureau's, I noticed that I now have 2 accounts listed under my profile, which is negatively affecting my credit score. Even though the first account was settled in February, Absa just didn't bother to send any updates to the bureau on this account to show that it has been paid up. They did however send updates on the new account, so there is no problem with them updating the bureau's with their active accounts, they just dont bother sending updates on closed accounts. I tried calling absa vehicle finance, and the best that they can do for me, is to send an email to their credit bureau department, and hope they can sort it out. They cannot provide me with a number to call to get this resolved, the email is the best they can do, even after explaining the urgency of te matter to them!!</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
After a number of calls, after this complained was logged, I managed to speak to someone who was actually willing to 'go the extra mile' (called Abbey), who put me in touch with a lady called Teresa at the complaints resolution suite, who managed to resolve the issue. I still need to confirm that the bureau's have been updated, which will take 2-3 business days, so will only know for sure towards the end of the week, but at least there were progress made on the matter. Thanks Teresa and Abbey, at least 2 employees who are willing to go out of their way, to ensure good cutomer service!
After a number of calls, after this complained was logged, I managed to speak to someone who was actually willing to 'go the extra mile' (called Abbey), who put me in touch with a lady called Teresa at the complaints resolution suite, who managed to resolve the issue. I still need to confirm that the bureau's have been updated, which will take 2-3 business days, so will only know for sure towards the end of the week, but at least there were progress made on the matter. Thanks Teresa and Abbey, at least 2 employees who are willing to go out of their way, to ensure good cutomer service!