ABSA not up to it.

I received an SMS from ABSA - DSV couriers is trying to contact you - strange because I never received any calls from them. I was given a number to contact ABSA. I called the number and was very frustrating as I have to hear all the promotions/commercials wasting my airtime. The options presented did not help me, anyways I did choose one and again I have to hear something I did not want to hear, I eventually I spoke to a lady... she could not help me and will put me through to the call center. I then ask her a number to call in case I get cut off, happens all the time while waiting, guess what, the number she gives me is the same one that I'm using to speak to her. how else did I get through. So I give up, I'm not going to waste air time.