FM
France M
1 reviews | Active since Jul 2018
29 Oct 2025, 10:35
ABSA Not Transparent On A *****ulent Use Of My Account With Them
Dear Nthabiseng,
I gave you details of the vehicle that was *****ulently insured using my banking details.I believe you have done your investigation.I find it difficult to understand why am I not being provided with full report or feedback on your investigation specific to this vehicle.You have the details of the vehicle.Do you perhaps have difficulties with the vehicle details provided to you.Or am I not supposed to know the details about the person who did this.If so,please say so.
If the matter was closed,please reopen and assist with the requested information.
Helpful (0)
Replies (2)0
Replies (2)FM
France M's updateReviewer Update
29 Oct 2025, 17:04Dear Nthabiseng
I am not happy about how ABSA handled this ***** matter on my account.ABSA records calls.The call that I had with ABSA Insurance consultant in which I indicated I haven't taken out any vehicle insurance with ABSA and that I my vehicle is insured elsewhere should have helped you.This was back in February 2025 (27th or 28th).ABSA Insurance did confirm that I spoke to Thato.Please listen to that call and you'll hear what happened there.You seem to ignore this information that,according to ABSA Insurance,Thato called me.Please check with ABSA Insurance.If they say they didnt tell me that Thato called then I will take it from there.
Regarding the vehicle details,please let me know whether there are any limitations or constraints in terms of ABSA investigating ownership of the assest *****ulently insured using my details.If there are,please just confirm the vehicle details and ABSA Consultant's name.I will take it upon myself to find answers that I think I deserve.
I am not happy about how ABSA handled this ***** matter on my account.ABSA records calls.The call that I had with ABSA Insurance consultant in which I indicated I haven't taken out any vehicle insurance with ABSA and that I my vehicle is insured elsewhere should have helped you.This was back in February 2025 (27th or 28th).ABSA Insurance did confirm that I spoke to Thato.Please listen to that call and you'll hear what happened there.You seem to ignore this information that,according to ABSA Insurance,Thato called me.Please check with ABSA Insurance.If they say they didnt tell me that Thato called then I will take it from there.
Regarding the vehicle details,please let me know whether there are any limitations or constraints in terms of ABSA investigating ownership of the assest *****ulently insured using my details.If there are,please just confirm the vehicle details and ABSA Consultant's name.I will take it upon myself to find answers that I think I deserve.
FM
France M's update29 Oct 2025, 17:04
Reviewer Update
Dear Nthabiseng
I am not happy about how ABSA handled this ***** matter on my account.ABSA records calls.The call that I had with ABSA Insurance consultant in which I indicated I haven't taken out any vehicle insurance with ABSA and that I my vehicle is insured elsewhere should have helped you.This was back in February 2025 (27th or 28th).ABSA Insurance did confirm that I spoke to Thato.Please listen to that call and you'll hear what happened there.You seem to ignore this information that,according to ABSA Insurance,Thato called me.Please check with ABSA Insurance.If they say they didnt tell me that Thato called then I will take it from there.
Regarding the vehicle details,please let me know whether there are any limitations or constraints in terms of ABSA investigating ownership of the assest *****ulently insured using my details.If there are,please just confirm the vehicle details and ABSA Consultant's name.I will take it upon myself to find answers that I think I deserve.
I am not happy about how ABSA handled this ***** matter on my account.ABSA records calls.The call that I had with ABSA Insurance consultant in which I indicated I haven't taken out any vehicle insurance with ABSA and that I my vehicle is insured elsewhere should have helped you.This was back in February 2025 (27th or 28th).ABSA Insurance did confirm that I spoke to Thato.Please listen to that call and you'll hear what happened there.You seem to ignore this information that,according to ABSA Insurance,Thato called me.Please check with ABSA Insurance.If they say they didnt tell me that Thato called then I will take it from there.
Regarding the vehicle details,please let me know whether there are any limitations or constraints in terms of ABSA investigating ownership of the assest *****ulently insured using my details.If there are,please just confirm the vehicle details and ABSA Consultant's name.I will take it upon myself to find answers that I think I deserve.
Absa's replyOfficial
30 Oct 2025, 14:37Dear France
We have investigated the matter in full and sincerely apologise for the experience you incurred where an unknown person attempted to take over your identity.
We have not been able to establish the identity of the individual attempting this *****; however, all protocols and action have been taken to safeguard your profile going forward.
The SAPS will have to further investigate the matter to uncover the details of the attempted *********.
We request that you open the case with the South African Police for further assistance.
Kind regards
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply30 Oct 2025, 14:37
Official
Dear France
We have investigated the matter in full and sincerely apologise for the experience you incurred where an unknown person attempted to take over your identity.
We have not been able to establish the identity of the individual attempting this *****; however, all protocols and action have been taken to safeguard your profile going forward.
The SAPS will have to further investigate the matter to uncover the details of the attempted *********.
We request that you open the case with the South African Police for further assistance.
Kind regards
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd