ABSA NOT THE BEST BANK OF 2020 (OPINION)

I app**** for covid debt relief on my accounts with Absa in May. My personal loan has been negatively affected due to Absa not deducting interest during the relief period. I was handed over to debt collectors. Long story short after them apologising and stating it would resume from 1.8.2020 ongoing as normal, this did not happen. After contacting Absa to enquire I was told they had neglected to implement the debit order run. Hence I was handed over to debt collectors again. I have been in contact with every conceivable department to rectify this. My account had ******* deductions to the value of 15000.00 debit ordered. One was reversed at my request and I am still awaiting 5000.00 odd to be reversed. Again I am being hounded by debt collectors despite being told it will be adjusted. Shame on you Absa Bank Personal loans, Ombudsman and all other departments I have contacted.