JV
Johan V
1 reviews | Active since Mar 2009
12 Jul 2022, 12:05
Absa not taking problems seriously.
I have an Absa debit card that I only use for online purchases. I have been using the card for several years and yesterday I got an error on my purchase using my Absa card. I called Absa internet banking who put me through to 3D secure. I explained the problem and even did a transaction with them on the line so they can pick up the error on their side. They couldn't solve the issue and said they with escalate the problem to technical. It has been 24hrs, I have lost my sale with discount and the Rand has weakened against the dollar so my purchase is now more expensive due to Absa taking their time. This is unacceptable poor 3rd World service.
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Replies (3)
Absa's replyOfficial
12 Jul 2022, 13:44Dear Johan van Vollenstee Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply12 Jul 2022, 13:44
Official
Dear Johan van Vollenstee Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Best regards,
JV
Johan V's updateReviewer Update
21 Jul 2022, 16:27Ten days since I reported the problem on my card, the timeline just keep on getting shifted but no resolution yet. This is what happens if people work from home instead of the office, no supervision means no performance or discipline.
JV
Johan V's update21 Jul 2022, 16:27
Reviewer Update
Ten days since I reported the problem on my card, the timeline just keep on getting shifted but no resolution yet. This is what happens if people work from home instead of the office, no supervision means no performance or discipline.
JV
Johan V's updateReviewer Update
21 Jul 2022, 16:28Tried to call customer complaints, they put you on hold for 15min plus and then send you an sms to say please call back.
JV
Johan V's update21 Jul 2022, 16:28
Reviewer Update
Tried to call customer complaints, they put you on hold for 15min plus and then send you an sms to say please call back.