RO
Riaan O

1 reviews | Active since Apr 2018

04 Apr 2018, 11:54

ABSA NOT taking ***** Seriously!

ABSA do Not take ***** seriously: I received a notification on my mobile that there have been suspicious activity on my internet banking profile . I immediately phoned the number provided and have been holding on for 20 minutes now and counting. By the time I do get to speak to any one of "All our agent are busy" - the potential culprit could have emptied all my funds in all the accounts. Got through to an agent after 22 minutes - only to be transferred to another team - and I'm still holding on in a new que... this is past pathetic!

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Replies (1)
Absa
Absa's reply05 Apr 2018, 14:30
Official

Dear Mr Oosthuizen

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange