Absa Not Taking Clients' Requirements Seriously

I settled my Absa card a few months ago and I asked for a paid up Letter, which was sent after a few weeks which was already very late.

However, when the letter was sent, it had an incorrect account number which deemed it useless.

I notified Absa about this and I have since been sent between departments to get this rectified and it has never been resolved to this day.

Can someone at Absa please assist with this as this is not my fault that someone at Absa wrote the wrong information. I have written to Absa complaints, called the call center, sent emails and am not sure what to do anymore.

This should have been treated with the urgency it deserves as the fault emanates directly from Absa.

The above is the very reason why I want to leave Absa fully in the first place, they lack attention to detail and don't seem to take customers seriously, if at all.