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Adri A
1 reviews | Active since Jul 2020
02 Jul 2020, 09:52
ABSA not stopping deceased account deductions from Chanellife after various requests.
I am battling to close my deceased father's bank account at ABSA. I am now in the third year trying to close his cheque account at ABSA to no avail. Although I don't have access to this account ABSA is allowing a supplier Channelif to monthly deduct money from this deceased account slowly depleting the cash in this account I have logged various references, I get directed to the deceased estates department which does not respond, this continues every month then nothing happens and the next month this happens all over again. Terrible service from ABSA
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Absa's replyOfficial
02 Jul 2020, 12:29Dear Adri,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply02 Jul 2020, 12:29
Official
Dear Adri,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
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Adri A's updateReviewer Update
09 Jul 2020, 16:10ABSA came back and said that they did not get the correct documentation from me to close my father's account(I went twice with the documents to ABSA Kempton Park to supply them all the certified documents that they listed. THE FIRS TIME I went they refused to submit it because I did not get one document certified, so they don't accept the pack if any documentation is not provided in the pack) , now get this, I apparently did not supply them the relavent bank accounts to close the account, duh. ABSA ARE YOU NOT SUPPOSE TO HAVE THE LINK BETWEEN THE BANK ACCOUNT AND THE ID NUMBER OF THE DECEASED, SERIOUSLY. Then by the way regarding the debit order deduction from the deseaced account the account holder is responsible to stop this from the company CHANNELLIFE, for heaven sake, the account holder is DESEACED!!! IN other words not our problem..... Not satisfactory response ABSA, not satisfactory at all..... (Thanks for the consultant that is now communicating with me, Basani Hlungwane, well done you are at least trying...... But no Sir this call is not closed yet)
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Adri A's update09 Jul 2020, 16:10
Reviewer Update
ABSA came back and said that they did not get the correct documentation from me to close my father's account(I went twice with the documents to ABSA Kempton Park to supply them all the certified documents that they listed. THE FIRS TIME I went they refused to submit it because I did not get one document certified, so they don't accept the pack if any documentation is not provided in the pack) , now get this, I apparently did not supply them the relavent bank accounts to close the account, duh. ABSA ARE YOU NOT SUPPOSE TO HAVE THE LINK BETWEEN THE BANK ACCOUNT AND THE ID NUMBER OF THE DECEASED, SERIOUSLY. Then by the way regarding the debit order deduction from the deseaced account the account holder is responsible to stop this from the company CHANNELLIFE, for heaven sake, the account holder is DESEACED!!! IN other words not our problem..... Not satisfactory response ABSA, not satisfactory at all..... (Thanks for the consultant that is now communicating with me, Basani Hlungwane, well done you are at least trying...... But no Sir this call is not closed yet)