1 reviews | Active since Aug 2016

10 Oct 2017, 08:52

ABSA not sorting out my problem to upgrade security

No one on the customer care line or at the North Gate branch know how to get my internet banking going again. How bad is that. what am I supposed to do????? They said they would find out and phone me and of course I never got the call.

0
Replies (4)
Absa
Absa's reply10 Oct 2017, 09:18
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply10 Oct 2017, 09:18
Official

Also advise what error message you get when you log in.

's update10 Oct 2017, 10:16
Reviewer Update
it is the one that pops up when you try and log in. The app won't work and my only other option is to logoff so therefore cannot access my account. Really surely ABSA should do an app that works. Such a huge corporation.
Absa
Absa's reply10 Oct 2017, 12:49
Official

Thank you