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Leoné Russon
1 reviews | Active since Dec 2018
29 Dec 2022, 09:37
ABSA, not serious Today, Tomorrow, Forever!
My family & I have been waiting on ABSA to release funds held in a deceased estate account for over a month now. All the requirements have been met such as original documents provided to enable the release. When I escalated this matter on 21 December via Hellopter, I received many 'panic responses' which included them confirming that I would have a response/ resolution within 2- 3 days. BTW, big ups to Nedbank who paid out investments in the same estate within 3 days. Well, that time frame has now passed. Should I escalate this to the Banking Ombudsman now? I think I will....
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Leoné Russon's updateReviewer Update
29 Dec 2022, 15:44Good afternoon,
Providing me with a case number is no commitment from ABSA as to how long this matter will take to be resolved.
Please can a Senior person in your Organization contact me to commit to resolving this matter. That will show your intention to resolution.
Thank you
Providing me with a case number is no commitment from ABSA as to how long this matter will take to be resolved.
Please can a Senior person in your Organization contact me to commit to resolving this matter. That will show your intention to resolution.
Thank you
LR
Leoné Russon's update29 Dec 2022, 15:44
Reviewer Update
Good afternoon,
Providing me with a case number is no commitment from ABSA as to how long this matter will take to be resolved.
Please can a Senior person in your Organization contact me to commit to resolving this matter. That will show your intention to resolution.
Thank you
Providing me with a case number is no commitment from ABSA as to how long this matter will take to be resolved.
Please can a Senior person in your Organization contact me to commit to resolving this matter. That will show your intention to resolution.
Thank you