Absa not serious about ***** - case remains unresolved one year later

Absa is not serious about ***** or customer care. I reported ***** on my account in November 2019. After many frustrations and continuous back-and-forth between Absa and I, the ********** transactions were reversed for the 4th time and my balance was restored. This was confirmed in correspondence with ref number C-***9.

To prevent any further interaction of the kind, I closed my account on 6 February 2020 through customer care by phone. Absa owed me R87.91, but wrote it off. I was also instructed by the consultant to cut up my card. I subsequently received a statement from Virgin Money the next day indicating the reversed amounts and the zero balance. Yet, since then I have been receiving monthly statements from Virgin Money stating that I owe them an outstanding amount, equivalent to the ********** transactions. I have since written to Absa and its ***** division without success. When I phoned today, I was told that the account remains open until I settle the amount due. I have also received an SMS saying I will be handed over to the bank's legal department if I don't pay.

I will not settle a ********** transaction, which was reversed on an account that was closed.

I encourage readers to do what I did - bank with someone else instead and report similar incidents to the National Credit Regulator.