ABSA NOT RESPONDING TO MY CLAIM

I registered a claim on our Household insurance on 11 February 2015. In December our geyser burst and they came out and fix it. As a result of that our ceiling is now damaged and water is dripping through the ceiling. I called them on 11 February, I got an SMS to say that someone will contact me within 48 hours. Nobody called me. I called them again on Tuesday, 17 February, and the lady assured me that someone will contact me the same day. To date I did not receive any phone call. It is a nightmare to call them, as you hold on forever and got cut-off more than once.