Absa not resolving Rccs bos deductions

Money was deducted from my Absa cheque account into an account belonging to Rccs bos J. I did not give authorization for this "Journal debit" from Rccs bos J to be deducted. Absa Upington can not help my to reverse this payment as they said it is been paid to a credit card. I did research on Rccs bos and a lot of Absa customers complaint about money deducting from their account into this Rccs bos account and they went to Absa branches to get a resolution and still after so many complaints does Absa not protecting there customers I will take Absa to the Ombudsmen if Absa is not taking this matter seriously.