PJ
Pieter J
1 reviews | Active since Mar 2009
05 Feb 2025, 10:53
ABSA Not Refunding *****ulent Transaction
I have reported a *****ulent transaction and stopped my credit card on 25 October 2024. The transaction did not show on my account on 26 October when I visited the manager of the bank in Makhanda where I requested the bank to stop the transaction. The transaction was not stopped and the amount was debited on 27 October 2025. Now, more than 3 months later, ABSA informed me that they are not liable to refund me.
Helpful (0)
Replies (9)0
Replies (9)
Absa's replyOfficial
05 Feb 2025, 12:03Dear Pieter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply05 Feb 2025, 12:03
Official
Dear Pieter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. Regards Russell EdwardsCustomer Value Management
Best regards,
PJ
Pieter J's updateReviewer Update
05 Feb 2025, 13:41Good day Russell
ABSA has made many promises to contact me within 48 hours on various occasions, but nothing happened.
Hope that you are different and can assist me.
Pieter
ABSA has made many promises to contact me within 48 hours on various occasions, but nothing happened.
Hope that you are different and can assist me.
Pieter
PJ
Pieter J's update05 Feb 2025, 13:41
Reviewer Update
Good day Russell
ABSA has made many promises to contact me within 48 hours on various occasions, but nothing happened.
Hope that you are different and can assist me.
Pieter
ABSA has made many promises to contact me within 48 hours on various occasions, but nothing happened.
Hope that you are different and can assist me.
Pieter
Absa's replyOfficial
05 Feb 2025, 14:09Dear Pieter
The matter is already being attended to by our ***** Department and I will keep you posted on the progress.
Regards Russell EdwardsCustomer Value Management
The matter is already being attended to by our ***** Department and I will keep you posted on the progress.
Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply05 Feb 2025, 14:09
Official
Dear Pieter
The matter is already being attended to by our ***** Department and I will keep you posted on the progress.
Regards Russell EdwardsCustomer Value Management
The matter is already being attended to by our ***** Department and I will keep you posted on the progress.
Regards Russell EdwardsCustomer Value Management
Best regards,
PJ
Pieter J's updateReviewer Update
05 Feb 2025, 14:51Hi Russell
I must admit that I am impressed by your quick reaction time on my messages.
Regards
Pieter
I must admit that I am impressed by your quick reaction time on my messages.
Regards
Pieter
PJ
Pieter J's update05 Feb 2025, 14:51
Reviewer Update
Hi Russell
I must admit that I am impressed by your quick reaction time on my messages.
Regards
Pieter
I must admit that I am impressed by your quick reaction time on my messages.
Regards
Pieter
Absa's replyOfficial
05 Feb 2025, 15:03Dear Pieter
Thank you and we are attending to your request.
Regards Russell EdwardsCustomer Value Management
Thank you and we are attending to your request.
Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply05 Feb 2025, 15:03
Official
Dear Pieter
Thank you and we are attending to your request.
Regards Russell EdwardsCustomer Value Management
Thank you and we are attending to your request.
Regards Russell EdwardsCustomer Value Management
Best regards,
PJ
Pieter J's updateReviewer Update
11 Feb 2025, 08:32Good morning Russell
Will you please let me know when I can expect answers.
Regards
Pieter
Will you please let me know when I can expect answers.
Regards
Pieter
PJ
Pieter J's update11 Feb 2025, 08:32
Reviewer Update
Good morning Russell
Will you please let me know when I can expect answers.
Regards
Pieter
Will you please let me know when I can expect answers.
Regards
Pieter
Absa's replyOfficial
11 Feb 2025, 09:18Dear Pieter
An update or feedback on your matter will be shared before or by the close of business tomorrow.
Regards Russell EdwardsCustomer Value Management
An update or feedback on your matter will be shared before or by the close of business tomorrow.
Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply11 Feb 2025, 09:18
Official
Dear Pieter
An update or feedback on your matter will be shared before or by the close of business tomorrow.
Regards Russell EdwardsCustomer Value Management
An update or feedback on your matter will be shared before or by the close of business tomorrow.
Regards Russell EdwardsCustomer Value Management
Best regards,
PJ
Pieter J's updateReviewer Update
11 Feb 2025, 10:28Thanks Russell
PJ
Pieter J's update11 Feb 2025, 10:28
Reviewer Update
Thanks Russell
Absa's replyOfficial
11 Feb 2025, 10:41Dear Pieter
You are welcome.
Regards Russell EdwardsCustomer Value Management
You are welcome.
Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply11 Feb 2025, 10:41
Official
Dear Pieter
You are welcome.
Regards Russell EdwardsCustomer Value Management
You are welcome.
Regards Russell EdwardsCustomer Value Management
Best regards,