ABSA not Refunding a Credit from Temu

Good day Absa After 20 communications via Email and still no response I have been told several times that my query will be solved in 3 to 5 days I will be called back in 8 hours time this complaint is going on for more than 2 months now. Absa still did not refund my Credit amount that I received from Temu I made a purchase on 20 October 2025 but immediately after purchase I realized I purchased the wrong items Temu immediately credited me the R284 I have received lots of refunds by Temu and was paid back this one now still pending because of the lack of terrible bad service that Absa is given to a client. The lack of communication is do so bad. I kept all the correspondence that I have as proof I can also provide the Absa my bank statement as I was told on that the amount was refunded but nowhere in my account that money was paid buck by the merchant this is now the 3rd time I am having difficulty with Absa and if this will proceed I will and my husband that has been a client since The early 80s when it was still Trustbank we will close all our accounts and will go to a better institution than Absa and now I do believe Clients that spoke so bad About Absa.. This money do not belong to Absa it's my money I need this Credit in my Account back as soon as possible. Even Capitec is much better than Absa your rates and levies is getting so expensive these days go and learn from Nedbank and FNB and Capitec Even Standard bank must better these days. I give you a zero rate when it comes to customer relation services. I am so sick of your bad promises you lie straight up in the clients face. The one email I received from Absa I have the person's name as well I was told that the problem regonate from Absa and the person appoligise. But still no pay back. Everyone from Absa give me another explanation. Is Absa hiding se something. I do believe that not only I have bad experience with Absa these days Refund my Credit back into my account or I will not be much longer a client from Absa. Absa you should be ashamed in how you treat a client it's very *********. I want a answer ASAP You have my contact details.