ABSA not rectifying incorrect changes and don't understand emails

Still no feedback received on reference C-***3

2 different cases of which 1 was sorted out. R300 was for debit orders under covid 19 in April incorrectly debited. R400 was for R150 * 2 rewards debit orders and R100 for account going into debit due to the rewards that were unsuccessful. Someone else at ABSA assisted with this. This was for the period 27 March to 30 April 2020.

The R300 deducted on 1 June was for debit orders that were unsuccessful 7 & 14 May 2020 (but they are under covid 19 relief) so this should not have been debited at all. The R100 deducted on 1 June rolls over from previous months as the account going to debit due to above.

Please reverse the R300 asap. The R100 was reversed.