ABSA NOT PROVIDING FEEDBACK SINCE 30 OCTOBER 2015

I app**** for a credit card limit increase on 30 October 2015 by telephone and was told it will take five working days to obtain feedback. After the time lapsed I contacted the bank. I was advised there was no feedback and I should wait for 10 working days. Every time I call I am told it is pending and there is no feedback. I have called on several occasions without success because it takes 30 minutes and more to get through and I asked to speak to the team leader (supervisor) Michelle who told me there is high volume of calls, the process has changed. However she assured me I will get feedback by today 19 November 2015. Without any feedback I decided to call. I waited for 40 minutes to get through and when I did the lady who assisted said there is no feedback or progress on the system. I again asked to speak to Michelle and the lady said she was not picking up her phone. I asked for another team leader. No response came until I dropped my phone after 51 minutes. Really!!!<br> <br> Vhula R