JS
Johan S

1 reviews | Active since Dec 2011

02 May 2018, 13:22

Absa not protecting personal information

So I am getting bank statements for accounts that does not belong to me when looking at the ID number. Contacting ABSA over twitter, email and phone didn't help. It seems like protecting the personal information of their clients is not a priority of ABSA.

0
Replies (6)
Absa
Absa's reply02 May 2018, 21:48
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with the account/ID number of the person the statement belong to, to investigate further. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

JS
Johan S's update03 May 2018, 08:55
Reviewer Update
Hi, As said before, I receive an email from the valid ABSA email address '***' The latest one was on 'Fri, Apr 20, 2018 at 8:52 PM' with the subject 'Savings Statement - 18-04-14' This is the detail on the email: Account: *******432414 ID Number: *********1086 and it was addressed to me: 'Dear MR JH SCHOEMAN'. My correct ABSA details are: JH Schoeman Email: *** Account number: *** ID Number *** There is another JH Schoeman (from Cape Town) who has entered his email address incorrectly and used mine and I have received emails addressed to him from SARS, work, quotes, lawyers, etc. I am not sure if this is the same case. Please give me feedback on your findings?
JS
Johan S's update04 May 2018, 09:07
Reviewer Update
To add onto my complaint, I have also received a mail on 10 April that states: "Dear MR JH SCHOEMAN Welcome Thank you for signing up for eStatements." With the details: Account: **********test ID Number: **********test
JS
Johan S's update08 Jun 2018, 12:58
Reviewer Update
Your support people are so stupid. It is no surprise that this can happen. You don't even know who your own customers are and then you ask me to supply you with information. AA and EE is working our great for you!
JS
Johan S's update08 Jun 2018, 12:59
Reviewer Update
Hi, As said before, I receive an email from the valid ABSA email address ********** The latest one was on 'Fri, Apr 20, 2018 at 8:52 PM' with the subject 'Savings Statement - 18-04-14' This is the detail on the email: Account: *******432414 ID Number: *********1086 and it was addressed to me: 'Dear MR JH SCHOEMAN'.
Absa
Absa's reply08 Jun 2018, 18:34
Official

Dear Johannes

We have logged a formal complaint using your details for investigation.

We will get back to you once feedback received.

Apologies for the inconvenience caused to you.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,