ABSA NOT PROTECTING CLIENTS ACCOUNTS

I am so disappointed in Absa telling me to go to a branch for a debit order reversal. Why must I go to the branch when I have a full-time job? I need that debit order reversed I need my money back!!! I cant trust Absa with my money anymore seems like its not trustworthy anymore as they allow anything to happen to their clients accounts and when you dispute they tell you about a branch, when and how when I need the money now????