SK
Sibongile K

1 reviews | Active since Dec 2017

10 May 2023, 15:11

Absa not protecting clients

I had 2 debicheck go off my account last month both unauthorized when I tried to reverse the money Absa told me they cant reverse. When I try to stop the debi check Absa tells me they cant stop it so what must happen now? Anyone can come and do debi checks on our accounts without approval and have your bank not being helpful? I am highly disappointed and dont feel like my money is safe with Absa anymore:(

0
Replies (1)
Absa
Absa's reply10 May 2023, 15:57
Official
Dear Sibongile Kobedi, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. Regards,

Russell EdwardsCustomer Value Management

Best regards,